Originally Posted by authentication_key
Not getting GPRS sounds like a network issue and not RIM like stated above
Tier 2 has some trouble shooting they can do to resolve this as well
IF they are unsuccessfull
then have They would file the ticket and have OSC(enginrering) look at this from thier end or forward it to C&W OSC
Well i'm hitting it from all ends. CW is aware of it and they are waiting to hear back from RIM but in Jamaica things run in 2 speeds, slow and stop. I contacted RIM separately and they requested my PIN today and I've requested TMO Tier 2 also and waiting to hear back.