| | what you should do.
Blackberry Desktop Manager>
Highlight address book>
Make sure Microsoft Outlook is highlight>
at the bottom under Folder Name, make sure there is an entry looking something like this example (only an example for address book)
Mailbox- last name, first name\Contacts
other entries should have calendar, notes, or tasks at the end in place of contacts.
If that doesn't work let us know.