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Old 12-28-2006, 12:27 PM   #2 (permalink)
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That sounds more like User Error than anything. I find it hard to believe that the BB would lock even when it's being typed on. By user error I'd say he's being the typical user and claiming it's locking while he's typing even though it's probably not, however he says it will so you'll fix it sooner.

Tell him to slam his hand in a drawer or something.