Actually, eFile is a free application, you do not need eOffice to use it. eFile is like Windows Explorer for file management on the BlackBerry. All eOffice applications use eFile to store files on the device and access the network. Note that to store files on the server or to save e-mail attachments you do need to purchase Wireless document hosting subscription - it is included with eOffice Standard and Pro.
And yes, we have been working on this customer service
. Thanks for your feedback!