I have updated the OS on the device to version 126.96.36.199, which is the lasted version for the Cingular 8700c. Stopping just the specific RIM services for the BES does not seem to help the user for more than a few minutes, then it goes right back into its fit mode. I agree I should not have to reboot the BES for one user. It seems to be the only thing that works for more than a few hour to a few days. Rebooting the BES seems to get the user to work for about a month. Then is throws a hissy fit again. It is a frustrating issue, but not one that is not worked around. Just donxxx8217;t like rebooting the server all the time.