"Sounds like you paired it as a "headset" and not "handsfree". If it is like the BT200, hold the volume up button while holding the call button until the light comes on solid. Then have your blackberry search for the device. When you pair it that way you should have the "enhanced" features."
--- Thanks!! That is exactly right. I followed your description and now the "enhanced" features are available. I wonder why Jabra support couldn't tell me that?!!?? You should get a job as tier two at Jabra (LOL!!) Anyway, thanks for the help, it is working as it should now.