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Old 01-09-2007, 03:51 AM   #1 (permalink)
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Join Date: Jul 2006
Location: UK
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Default Best way for E-mail/BB Sync

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Can anyone recommend the best way to sync both the BB and e-mail box with each other? One of our users had about 256 unread e-mails on BB and only about 20 in outlook. I think what he did was delete or move them to another folder in outlook which wouldn't allow the reconcile to update.

Now, I though I'd be clever and save him sometime and wipe the device to re-sync and start again. That was fine but his BB and inbox didn't sync e.g the BB didn't pick-up any e-mails from his outlook inbox unless they came in after I did this.

I've now, wiped it again and deleted the user from BES to start again. Have I made a mountain out of a mole hill or have I got the right idea......or whats the best way?

(I guess the tiltle should say "Best way to re-sync E-mail with BB)

BES 4.1 Express
BB 8700f
MS Exchange 2003
BB 8700f

Last edited by Chopper : 01-09-2007 at 04:05 AM.