Can anyone recommend the best way to sync both the BB and e-mail box with each other? One of our users had about 256 unread e-mails on BB and only about 20 in outlook. I think what he did was delete or move them to another folder in outlook which wouldn't allow the reconcile to update.
Now, I though I'd be clever and save him sometime and wipe the device to re-sync and start again. That was fine but his BB and inbox didn't sync e.g the BB didn't pick-up any e-mails from his outlook inbox unless they came in after I did this.
I've now, wiped it again and deleted the user from BES to start again. Have I made a mountain out of a mole hill or have I got the right idea......or whats the best way?
(I guess the tiltle should say "Best way to re-sync E-mail with BB)
BES 4.1 Express
MS Exchange 2003