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Old 01-09-2007, 12:32 PM   #4 (permalink)
John Clark
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Join Date: Jun 2005
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Are the users using personal folders? If so, then the messages are probably dropping into personal folders, being read but then there's no way to reconcile them back to the BB again. I run Outlook directly off the mailbox--no personal folders. IT guys hate it because I take up room on their server but it makes my BB work good!