Originally Posted by Andi
The inbox does not sync with the BB - if you remove and readd the user it should pre-populate with like 200 messages (depending on BES settings) but there is no way to make the bb msg list to match the inbox unless the user forwsards all the emails to himself and then they all have the current date and time and all show sent from the user
He's 100% sure his mailbox was copied to the BB when we first activated his device and handed it over to him? I explained that messages get deleted if they are x numbers of days old (the default setting). So when we activated his devices, he's sure that all the mail in his inbox and sub folders where on his BB too from day 1 but the old mail got removed as they dated?
I guess we need to think about setting up users with the desktop software so they can take BB back-ups?