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Originally Posted by merlin Just had a look in the logs and there are some strange entries...
EventID 20000 ![[email address]](http://www.blackberryforums.com/?emailimage=9f3d43f7a1071e046efb635939817ff4) ess, PIN:201D637C, ID:18}RequestHandler::DoITPolicyDeviceSentProcessi ng - Unable to find matching entry id for SRPTag=199 and GMEId=0
and
EventID 20557
{myname@email.address} XML response dropped. No config info has been received yet.
Might be related...I'm going to search to see if it says anything about them on Blackberry's mebsite
Merlin |
I have been working on this for days and the solution is easy. the device is switched off, that is why you get this error