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Old 04-17-2005, 09:13 AM   #5 (permalink)
Thumbs Must Hurt
Join Date: Feb 2005
Location: Atlanta, GA
Model: 8300
Carrier: tmo
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I can't believe thay havent fixed this. What is the point of having a custom IT policy if you have to deactivate, re-format, and redeploy every handheld you want to have a custom policy? This might seem minor, but custom policies are very important to third part applications.. so Why am I surprised they didnt fix it.

*BlackBerry Policy Service*
/SDR 44122/
When assigning an IT policy that contains custom policy rules to a handheld that previously had an IT policy assigned, the IT policy fails to be sent to the handheld and an error is written to the Policy Service logs.
*Workaround:* Make the handheld unavailable and delete all stored information, assign the custom IT policy to the user, and reactivate the handheld.
*Note:* Backup all handheld information before making the handheld unavailable and deleting all stored information.