I can't believe thay havent fixed this. What is the point of having a custom IT policy if you have to deactivate, re-format, and redeploy every handheld you want to have a custom policy? This might seem minor, but custom policies are very important to third part applications.. so Why am I surprised they didnt fix it.
*BlackBerry Policy Service*
When assigning an IT policy that contains custom policy rules to a handheld that previously had an IT policy assigned, the IT policy fails to be sent to the handheld and an error is written to the Policy Service logs.
*Workaround:* Make the handheld unavailable and delete all stored information, assign the custom IT policy to the user, and reactivate the handheld.
*Note:* Backup all handheld information before making the handheld unavailable and deleting all stored information.