I realize that the problem is with a Blackberry product I purchased. I know it is TeleAtlas' data that is at fault, but I did not buy anything from them, I am not a customer of theirs. I am a customer of RIM, using a piece of software that they developed and bundled with a product the sell. RIM should know that the data they are buying is innacurate. I don't expect RIM to fix the problem themselves, but I would expect that they would inquire to TeleAtlas as to why the data they are purchasing from TeleAtlas is innacurate.

As I said, I submitted a correction to TeleAtlas, the confirmation page saying it may take 3 months to a year for corrections to show up. As they say, "the squeaky wheel gets the oil", I figured if RIM "squeaked" to TeleAtlas, things might move a little faster.

RIM should be partially responsible for making sure a product (mapping and directions) they are reselling is resonably reliable.

Let's say your ISP's backbone provider was dropping packets resulting in 1000ms+ pings. You call your ISP for support, and they say the connection from the ISP to you is fine and 100% operational, and that is all they can do. Should they not be responsible to make sure the service they are reselling is working properly? Would you not expect them to get in contact with their back bone and get the problem fixed.

If RIM would have indicated they would look into the problem and get back to me, or something to that effect, I would have been satisfied. "Not supported" is customer service speak for "we don't care, don't bother us with this again".