Originally Posted by dmead
but where on the bes is this tool. if you are referring to wireless activation password then i don't think that is the same as what this thread is about. activation password won't help an end user who has forgotten the password they need to put in to get back to the main screen.
Right click on the user, click on IT Admin, then reset password (or something like that).
Set the password for the user and click OK. The user will get the pop-up "accept over the air password". Tell them to click Yes and then type in the password you set.
They should not attempt to type in any passwords until they receive this message or they will get closer to deleting all of their data.