Okay, I have just about wasted the whole day trying to resolve this problem!! I finally had to call Verizon/Blackberry Tech Support and I wiped out the BB and reloaded everything.
After hanging up with them, although I could access the internet and receive email, I still cannot download 3rd party software. When I looked at my security settings, the IT Policy was STILL THERE!!! Even after doing a "wipe"!!
I am ready to toss this BB! I cannot use the instructions above as it pertains to the Desktop Manager for a PC. I'm on a Mac. Any suggestions????????