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The service itself works, but the biggest problem is that when you call the support team, they don't keep notes of what they did and how you are configured. Unless you are lucky enough to talk to someone like Enzo, chances are the next person won't even know if you are actually an exchange client. Very frustrating. Service could be alot better, especially by simply keeping their internal use of a basic client tracking system. Their after hours support simply does not exist anymore. They need to fix this pronto, or I will find another exchange provider.
The problem that started it all: I was on the BES with my account, somewhere along with the line, they changed me to a basic BIS client, with new sevice books, and now I can no longer sync up. I was syncing up no problem and everything was working great while I was traveling to Asia, so I know this changed sometime in the last 5 weeks.