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Old 04-04-2007, 09:39 PM   #3 (permalink)
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Join Date: Oct 2005
Model: 7230
Carrier: t-mobile
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it's a new problem for an old user. But we did clear the filters on the old activation, then deleted the user from the BES, selecting not to save the settings and purged the user. Then we added him just like a new user and reactivated. we also checked that there were no rules in Outlook that may be moving messages before they can be redirected.

kinda crazy, huh?

thanks for taking the interest.