Originally Posted by ezrunner
the deductible is actually set my the insurance company who underwrites the policy not the carrier. Have auto insurance in most cases there is a deductible to pay. I agree it can be bothersome that if an indicator turns red it is automatically dubbed water damage personally I think that could be used as a quick check but that a more thorough check of the internals should be done before it is really declared water damage. Perhaps the indicators should be placed deeper ito the phone so as to not be set off by anything other than real exposure to moisture/water ie submerged or drenched in liquid
I had not thought about the deductible being set by the insurance company, true. But, it still boils down to more money after carrying the charge monthly on the bill.
I agree with you, a more thorough check should be the standard vs. a basis to look no further and deem the device 'water damaged' and advise you to purchase a new one. Wonder how many phones/BBs are damaged before they ever get to customers, surely they are shipped through humid (or less than perfect) conditions? The indicators could be put deeper for a more accurate reading of true water contact, but the service reps, unless trained otherwise, would just dig deeper to find it for a quick solution to the problem to move through the line I would bet.
Anyway, thank you.