the guys and gals at retail are doing what they are told. I work as an indirect agaent and thats what we are told in training. only exception we don't try to sell a new phone to them cost is obnoxious if we do take what is asked in a corporate store and add 100-150 is what my company would charge. Fortunately I have an electronics degree and have convincedthe company to tell people that there is hope the phone will still work just let it dry out thoroughly. and maybe replace the battery. If time permits often I will disassemle phone completely to let it dry for the customer and even provide a loaner If one is available..