View Single Post
Old 04-09-2007, 03:14 PM   #1 (permalink)
Schwartz
New Member
 
Join Date: Apr 2007
Model: 7130e
Carrier: Sprint
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Enterprise Messenger - Unable to contact server

Please Login to Remove!

BES version is 4.1.3.1.8

Since applying SP3, we are unable to use Blackberry Enterprise Messenger with Live Communications Server. Whenever anyone attempts to login, the error message "Unable to contact server. Please contact your IT Administrator if the problem persists."

I did some searching and found KB-05008 which did apply to us, as the MDS service was starting and then immediately stopping. After fixing that, we're still unable to connect however.

Anyone have any tips on getting this resolved? We were going to do a pay per incident with RIM, but we're too large and would have to pay over $2K for a contract.

Any help would be appreciated.

Thanks.
Offline