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Old 04-11-2007, 12:57 PM   #16 (permalink)
Thumbs Must Hurt
Join Date: Mar 2005
Location: Ottawa
Model: 9000
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Originally Posted by mattk0
Anyone know if the BES has to be on the same domain as my citrix servers? I continue to get errors saying: "Invalid username, password or domain, please make sure you have entered valid information"

Additionally, if it can work with them on the same domain, which domain is it looking for me to identify on the login screen? Thanks!
No the BES does not need to be on the same domain as your Citrix servers. It sounds like the connectivity between your BES and your Citrix servers is fine, otherwise you would not see the login screen.

Try entering the same username/password/domain that you do when you login to the Citrix Web Interface. Be careful to enter your password properly, we have seen with our other products quite a few people have difficulty typing passwords on BlackBerry devices if your password contains odd characters. If you still have problems please contact our support team and we can help debug further, [email address] .