tech support has ordered a replacement unit to be shipped within "5-7 business days". apparently I can't walk down the street to a rogers store and get them to replace it - I have to wait 5-7 business days.
What are the chances they will credit my account for the days without service? I think we all know the answer to that one.
Oh the best part is I have to pay $25 for shipping myself... this is part of the 'warranty' agreement with RIM