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Old 09-27-2004, 07:27 AM   #3 (permalink)
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Originally Posted by plgplg
tech support has ordered a replacement unit to be shipped within "5-7 business days". apparently I can't walk down the street to a rogers store and get them to replace it - I have to wait 5-7 business days.
What are the chances they will credit my account for the days without service? I think we all know the answer to that one.

Oh the best part is I have to pay $25 for shipping myself... this is part of the 'warranty' agreement with RIM
Demand they credit your account... I did when I had my device swapped out, I've also been credited lessor issues like poor service areas or lack there of.