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Old 05-13-2007, 12:33 PM   #1 (permalink)
laurentio
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Angry spam filter applied = email problem / not showing anymore

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1st of all, I'm in UK, having O2 as provider.


The problem i face is very strange: after spending three hours on the phone with O2 bberry support regarding the spam emails i have been told that in O2 case there is a sort of online solution. accessing the O2 account
( BlackBerry Internet Service ) i should be able to setup some filters. actually, they have 3 kind of filters that applies to:

1) FROM field
2) SUBJECT field
3) TO field
4) CC field.

As you can se there's no filter for BODY. Nothing to filter the content of the email.

Why am i asking for that?

Because the spam (in my case at least) never arrives from the same email so the 1st filter is of no use.

Because there are spam emails without subject so the 2nd filter is of very low help.

TO field. i can't see the reason of having this filter in place only if you have multiple emails and feel like you would like to temporary disable one of these emails addresses from receiving mails.

So, a BODY filter is imperious necessary as the xxxxxx, cialis, loan, mortgage, etc. words are always present.

I then got (again) in touch with O2 bberries support team and explained them all the above. Shame...nobody knows why there's no body filter and even the manager was avoiding the question.

Have finally decided to try using the 2nd filter: SUBJECT.

I Have input some of the key words like cialis, xxxxxx, sex, etc.


Now, i face two problems:

A) the amount of spam is much higher than before!!! including even the filtered words. I just got an email while i am writing this thread with the subject "free xxxxxx and cialis for you"

B) the emails doesn't show anymore under the email icon on my blackberry. I have split the icons on my bberry screen. an icon for SMS, an icon for emails and an icon for messages - this one is the one that receives them all(SMS, emails, messenger conversations, etc) now, no more emails under my email icon. they are all delivered (shown) under my Messages icon. Spam, non spam, they all go there.


I have called bberry support team once again. They have no idea of what's wrong and apparently they are going to have a look at this issue and call me back. (...right, have been told this so many times before)

Any idea, help...anything would be much, much appreciated.

Thank you all in advance.
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spam filter applied = email problem / not showing anymore-filter.jpg  spam filter applied = email problem / not showing anymore-filters.jpg  
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Last edited by laurentio : 05-13-2007 at 01:09 PM.
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