Thanks for the insight. I've fooled with the speaker phone, but that didn't work. Does anyone have any idea what the short cut button for mute is, but I don't think that is the issue b/c I can't hear who I am talking to, but they can hear me. Is there a hands free mode b/c it only works when I have it on speaker phone or when I have my headset plugged in.

Thanks again fellas.