Calendar entries will not synchronize from the BlackBerry device to Microsoft Outlook

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Doc ID : KB10105
Last Modified : 2007-03-20
Document Type : Support



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Environment
Microsoft® Outlook®
BlackBerry® Enterprise Server


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Problem
Calendar entries created on the BlackBerry device do not synchronize to Microsoft Outlook. Entries created in Microsoft Outlook synchronize to the BlackBerry device.



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Cause
There are multiple causes for this problem.

The service account used to install the BlackBerry Enterprise Server is a domain admin account.
The service account does not have the correct permissions on the Microsoft Exchange server.


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Resolution
Cause 1

The service account used to install the BlackBerry Enterprise Server is a domain admin account.

Resolution

Create a new service account for the BlackBerry Enterprise Server. See KB04293 for more information.


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Cause 2

The service account does not have the correct permissions on the Microsoft Exchange server.

Resolution

Ensure that the BlackBerry Service Account has the correct Microsoft Exchange permissions set

For Microsoft Exchange 5.5:

In Exchange Administrator, enable the Service Account Admin permission for the new service account in both the Site and Configuration containers. See Microsoft Exchange 5.5 documentation for more information on setting permissions.

For Microsoft Exchange 2000 and 2003:

Right-click on the Exchange administrative group name.
Click Delegate Control.
Click Next.
Open the Delegate Control window by clicking Add.
Open the Select Users, Computers or Groups window by clicking Browse.
Select the new service account.
From the Role drop-down list, select Exchange View Only Administrator.
Click OK.
Click Next.
Click Finish.
Open Exchange System Manager.
Click Administrative Groups.
Click First Administrative Group.
Click Servers.
Right-click the Microsoft Exchange server name.
Click Properties.
Click the Security tab.
Ensure the Allow inheritable permissions from parent to propagate to this object check box is selected.
Choose the service account name and select the appropriate check boxes to allow permissions for Administer information store, Receive As, and Send As.
Click Apply.
To finish, click OK.


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Additional Information
This issue typically occurs when the BlackBerry Enterprise Server is installed using the DOMAIN\Administrator account rather than an appropriate BlackBerry service account.



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Products & Services:
BlackBerry Enterprise Server for Microsoft Exchange
BlackBerry Devices