When I recieved my 8830 it had BB Messenger loaded but it wasn't working correctly. The VZW cust. service rep told me to delete the app. and reinstall. The problem is, I can't reinstall OTA or through the USB cable. OTA it says "Your wireless provider does not allow access To Blackberry Messenger for you device." The website syas your device is not supported. Of course VZW cust service says they cannot help becuase the device is so new. So... Help Please.