It did come with a CD with Desktop manager. They told me to contact blackberry direct but bb will only talk if you give them you credit card number. I can't get messenger to download on to my desktop, when i go to BB website it says to connect device right on their site. I can't get it to download so that I can use the app loader with it. If someone has the program downloaded maybe that would work. Thanks for the help... i'll keep trying. Cust. service keeps telling me that the device is to new. One girl i talked to hadn't even been to an training on the device yet and she was in the blackberry tier 2 level. She said all of her classes are in the next two weeks.