View Single Post
Old 05-22-2007, 06:02 AM   #4 (permalink)
Thumbs Must Hurt
Join Date: Sep 2006
Location: Woodbridge, VA
Model: 9530
Carrier: VZW
Posts: 89
Post Thanks: 0
Thanked 0 Times in 0 Posts

Originally Posted by Schwartz View Post
BES version is

Since applying SP3, we are unable to use Blackberry Enterprise Messenger with Live Communications Server. Whenever anyone attempts to login, the error message "Unable to contact server. Please contact your IT Administrator if the problem persists."

I did some searching and found KB-05008 which did apply to us, as the MDS service was starting and then immediately stopping. After fixing that, we're still unable to connect however.

Anyone have any tips on getting this resolved? We were going to do a pay per incident with RIM, but we're too large and would have to pay over $2K for a contract.

Any help would be appreciated.

You have to go in to "IM to BES Mapping" and make sure that the active IM server is checked. We have 4 servers....two active and two for failover. We had to map the service to the active servers before the services would start.