I have a user who recently received an 8703e, which replaced his 7130e. He likes the device, but there are some minor differences that are bugging him. The big one I have yet to resolve is using the lookup function in compose email. Here are the issues:

1) After using the lookup function, there is no menu choice to 'Add,' which he would like to do for people he looks up frequently.
2) There seems to be no lookup 'memory' in that people that have been recently looked up don't show up on the list. He claims that this used to happen.

So far, I have only noticed his OS is x.344 (where Verizon has x.377 out), and when I get a hold of his device I may try seeing if an upgrade resolves the issue.

Any help or direction to the applicable link would be most appreciated!