Originally Posted by xyrcncp
So you've gone to Profiles, then <Menu> New Exception and named the exception, added the name(s) of your contact(s), clicked Custom Phone Tune, picked a tune and saved the Exception and nothing? I've had my contacts with custom ringtones from day one and not one problem, if your exceptions are set correctly then yeah, you might want to switch phones. I have my ringtones saved in the phone's memory btw.
thanks, this helped me.
sounds basic, but I was stuck on having to give the exception a name in addition to picking a name. (might be nice if its name defaulted to the name you choose...)