Exactly -- I never view a contact to call or email. There's no need to do so and it makes it more difficult than it really needs to be. You can also hit the green button to initiate a call when you have a contact selected/highlighted. It will prompt you if there are multiple numbers (even defaulting to the last number you used to call the contact).
Actually, in most cases the people I call are on the call log. In those cases, I hit the green key to access that screen, find the contact and hit the green key again to dial.
For email, when you're composing a new email you can just start typing the name in the To: field.
The fields work properly if you use them properly.