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Old 06-18-2007, 09:43 AM   #8 (permalink)
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I'm pretty sure your handheld software is not up-to-date, so you don't have the feature you're looking for.
You could try upgrading your handheld software to a newer version. (At least v4.2.1.x

See here:
How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3