I have to give a good comment about Seidio here.
I previously bought a bunch of stuff for my Pearl from them (about $200 worth) One item happened to be the holster. After not even 3 months of standard use the swivel wore out. I figured that I was S.O.L.
I started reading the following thread: http://www.blackberryforums.com/gene...ry-8300-a.html
And let everyone know that I thought it wasn't worth it.
The next day a Seidio rep replied to my post on the forum and advised me to call their customer service for a warranty return. I did just that I am getting a new unit F.O.C.
Thats what I call "Customer Service"