Quote:
Originally Posted by KeithO
I downloaded the trial version, and I like it more than the Empower viewer so far.
However, I still have an issue with images (with BBSMart, Empower and standard mail viewer) in that they all just show up in the body of the email as [IMAGE] placeholders, and not the picture itself. This happens whatever settings I have tried, and whatever viewer I use. Just this morning I had an email from Amazon with some pictures in...the pictures show just fine in Lotus Notes desktop, but just as a [IMAGE] placeholder on the BB.
Is this a limitation of the BB, some restriction imposed by my BES admin, or is it fixable via a viewer setting? TIA
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Hi Keith,
Glad you like the software. If you are on a BES, it is possible this is a restriction imposed by your BES administrator. The way images are loaded in the emails is actually by retrieving them from the Internet - the images themselves don't actually exist in the email, merely links to them. A good test might actually be to simply see if you can use your BlackBerry browser and navigate to sites, etc. This will test whether the BES administrator is blocking connection attempts to the Internet.
At large companies we've been dealing with, some use an internal authenticating proxy for all outbound internet connections. We are working on adding in support for this in an upcoming release if this is the problem.
Otherwise, feel free to email us at
![[email address]](http://www.blackberryforums.com/?emailimage=658d7e1d253a996d8994e63f7ba08f41)
and we can send an email to your BlackBerry containing a set of test images which we know work correctly.
Cheers,
eZainny.