Originally Posted by eZainny

Hi Keith,

Glad you like the software. If you are on a BES, it is possible this is a restriction imposed by your BES administrator. The way images are loaded in the emails is actually by retrieving them from the Internet - the images themselves don't actually exist in the email, merely links to them. A good test might actually be to simply see if you can use your BlackBerry browser and navigate to sites, etc. This will test whether the BES administrator is blocking connection attempts to the Internet.

At large companies we've been dealing with, some use an internal authenticating proxy for all outbound internet connections. We are working on adding in support for this in an upcoming release if this is the problem.

Otherwise, feel free to email us at and we can send an email to your BlackBerry containing a set of test images which we know work correctly.

Cheers,
eZainny.