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Old 07-05-2007, 01:55 PM   #1 (permalink)
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Default Junk email folder not emptying

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I have searched for this, and I can't seem to find it discussed anywhere. I have an 8830 and it synchonizes my Outlook Inbox fine. I am on an BES server (Mi8 is my provider). Email that my Outlook identifies as junk email goes to the Junk email folder on my BlackBerry. However, when I empty my junk email in Outlook, it doesn't empty on my Blackberry. I have tried resetting the device, wiping and reactivating, and changing and saving my reconciliation settings (Device and Handheld is the current status). I have had no luck and my provider has no idea what to do.

Does anyone have this problem? Am I missing something?

Also, I realized that when I delete from Outlook, the BlackBerry follows. When I "Empty Junk Email" the BlackBerry doesn't know what happened. The former simply puts the email in my deleted items, and the latter is a permanent deletion. I suspect this issue is tied into this.

My apologies if there is a better place to post this.

Last edited by mdanese : 07-05-2007 at 02:21 PM. Reason: more information