The customer who initially got that letter posted on the forum I mod at, sprintusers dot com, and the thread has grown to more than 60 pages as the saga has played out.
It's pretty interesting. With our member at SU, it appears that she had some legit problems that Sprint simply couldn't fix, and it was all stuff she was offered. Apparently Sprint also considers every transfer to a new department a new call ... so if you get transferred five times in one call, that's actually considered five calls.
This thing has gone viral. All over the net. I'm surprised it's made it over here.
I'm probably going to close the thread soon on SU since she just got what seems the close-the-book call on her case saying the decision is final.
Good lookin' out Sprint.