Just a thought......Customer Care and Tech Support are 2 different departments...So the letter stated calling customer service too often. I know tons of business out there that chase off customers that they feel are not worth it. Look at it this way, we have customer A with one line and maybe $50 a month calling customer service to complain all the time about all kinds of things and customer B with 5 lines spending $200+ a month that has to wait for ever to get a hold of customer support for good reason because person A is taken up the customer service reps time. There are a lot of costs people don't think about when they buy a product. I feel it's a good thing to weed out customer A's and make it a better experience for the rest. I'll bet everyone who got a letter has threating to leave sprint if it wasn't for the termination fee, So Sprint is called there bluff or give them what they wanted. Also anyone who got a letter will now B*&#h and moan.......The reason Sprint dropped them.