Thread: BES Lookup Test
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Old 07-12-2007, 12:04 PM   #11 (permalink)
Knows Where the Search Button Is
Join Date: Jun 2005
Location: Toronto, Ontario
Model: 9900
Carrier: Rogers
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We seem to have this problem with some of our users and I'm stumped. I just upgraded to 4.1.4 the other day, though this issue was occurring on 4.1.3 as well.

When I lookup a user in the GAL, I can see all the contact info - home number, office number, fax, e-mail and PIN.

Some of our other users, on a different Exchange server, looking up the same user will see only the fax an e-mail.

We all have the same CDOs and MAPIs and this happens quite often. I'm going to contact TSupport, but I always check this site first.
Steve A (Sys/BES Admin - Toronto)
BES Xpress + BES 5.03 on 6 Exchange 2007 servers across Canada,UK and NYC