Thread: BES Lookup Test
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Old 07-12-2007, 09:55 PM   #12 (permalink)
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Originally Posted by SteveA View Post
We seem to have this problem with some of our users and I'm stumped. I just upgraded to 4.1.4 the other day, though this issue was occurring on 4.1.3 as well.

When I lookup a user in the GAL, I can see all the contact info - home number, office number, fax, e-mail and PIN.

Some of our other users, on a different Exchange server, looking up the same user will see only the fax an e-mail.

We all have the same CDOs and MAPIs and this happens quite often. I'm going to contact TSupport, but I always check this site first.
Are all the servers in the same Administrative Group? Are the fields populated in AD all the same? Do some of the users on a "problem" Exchange server have all of their information populated?