Hello,

As I am in and out of meetings all day, a sit down call with you today is not possible, but I will try and make time for tomorrow. In the meantime, here's a quick snapshot.

When I first signed up with L2E with a BB 7130e, I was having constant troubles. my BB would hang once every 5 minutes and it was unacceptable. Only after about 10-15 emails back and forth over a period of 2 weeks did someone at Support actually help me and figure it out. They usually said something along the lines of "It's your carrier's fault, contact them" or it's the BB fault, or re-activate your device (I think I did it 5 times already!)

Since then, delivery issues have been off and on, and it's been driving me nuts. As someone who is in constant contact with clients via email, I cannot have a BES hosting service delay my emails. It only makes me want to go back to BIS! My last occurrence of this was yesterday...only to have someone come back and tell me the next business day (what happened to 24X7 support) that it was a server issue.

I hope these problems get resolved as I am currently not a satisfied customer.

Thanks for listening,
Vincent Liou