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Old 07-22-2007, 12:14 PM   #3 (permalink)
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Originally Posted by darkhorse View Post
Well, wouldn't you just use your laptop to access the ticketing system when you are not mobile?

We use a product called SupportSuite ( to do all of our ticketing and it has a regular browser interface as well as one that is BlackBerry accessible.

I would think something like that would be more beneficial than trying to connect your BB to the laptop and use it's internet (which i am not sure if it can even be done... doubtful)
Yes, the users will use a PC to create the tickets and then submit them, and then are viewed on the technicians BB.

The reasons I want to use my LAN connection for my BB is because I have no signal at my house, and want to be able to test things out and such from home. Have yet to find a way though.