Originally Posted by danbra
Did you originally contacted handango and beiks or our customer care? If yes, could you please PM me the email adresses you sent your requests to? This will help us to react faster on requests sent to our resellers and then forwarded to our support.
well, initially i put in the req with handango when logged into my account there were 2 support links for the product (one handango, the other dynoplex).
both parties got involved, but as it turns out the re-registration was automatic. i think dynoplex's systems are smart enough to recognize that if the device PIN changes, but the phone number remains the same, then it assigns the account to the new PIN. it also followed up with an email, so in case my phone was stolen and someone else tried to pull a software rip from it, then i would know about it.