John Clarks suggestions are definitely the place to start. When I first was trying to pair them I also had some issues which were solved right away by new batteries.
Remember also, Freedom is a UK company and therefor on different hours from us. I dealt with Paul in the UK and Chrismacsween is here on the board regularly...here is Paul's email address:
I am sure you will hear from one or both them...their support is superb.