I've been using the service since it was first available as I had purchased the Silver package before the web service was launched. Never had a problem backing up or syncing, it has always worked without an issue. Losing the Outlook functionality was more, for me, of not wanting to try something new as OL wasn't the best but I knew what I was dealing with. Once I started using todoMatrix, I never looked back. The only thing I miss is a calendar view.

Regards-Michael G.