Wow, we have about 300 bberry users and I'd definitely say we are way below 30 minutes/month of unavailability. I also don't find it as Daunting as a task as it refers. I work probably 30% of my time on managing all bberry users and the BES, and I'm the only support of this in our company.

I also wonder what "report" they are referring to..(Nevermind: I saw the report was commissioned by Zenrpise)