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Old 08-26-2007, 12:46 PM   #2 (permalink)
BlackBerry B Boy
jeremyckitching's Avatar
Join Date: Apr 2007
Model: 9700
PIN: 215BE1F8
Carrier: T-Mobile U.S.A.
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Try the simplest solution first and pull the battery for about 30 seconds, then power it back on and try again. If that doesn't work, she may need to contact her IT department to have the BES service books resent to her device.