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Old 08-26-2007, 12:46 PM   #2 (permalink)
jeremyckitching
BlackBerry B Boy
 
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Join Date: Apr 2007
Model: 9700
OS: 5.0.0.415
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Try the simplest solution first and pull the battery for about 30 seconds, then power it back on and try again. If that doesn't work, she may need to contact her IT department to have the BES service books resent to her device.
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