Thread: How to report bugs in RIM software (like the Desktop Manager)
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cdysthe Offline
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Default 08-27-2007, 09:20 AM
Quote:
Originally Posted by jeremyckitching View Post
You could try [email address]. I have used that for other general inquiries. Maybe they could reply back and tell you the proper channel to contact.
Thanks. I have tried that address twice. I only get an auto reply back saying:

"We have determined that you purchased your BlackBerry product through one of our carrier partners. Your service provider fields general queries and provides technical support for all BlackBerry smartphone-related issues and can act as your first point of contact in these matters."

Are they complete morons? I am simply trying to report a bug in the software. Doesn't RIM want input from users? I have worked for many software companies. There's always a way to keep track of bugs. I'm sure RIM has it to. I just can't find it. Sigh.

//C