He's wanting to backup the 3rd party apps on his device. Backup/Restore doesn't back those up.
You are simply going to far in the switch device wizard. After you select your pin (the first time,) enter your password. It should read the device and then bring up a screen to check "backup user data and settings" and "include messages" and "Third party applications." Uncheck the user data and messages and leave third party apps checked. Click Next. Once that is done DO NOT do ANYTHING else otherwise it will empty the folder and the backup won't be there. Leave the window there and go search for the folder labled with your pin. Remember to search hidden and system folders.
All these instructions are in the sticky thread with exception to the password entry and the part about searching for hidden and system folders.
...and I've merged your thread with this one to keep it all in one place. You'll likely not be the only one with this problem.
Last edited by John Clark : 08-27-2007 at 11:33 PM.