Quote:
Originally Posted by Cory Scheuer
Giz
Dont talk to me like a child...
I work for Rogers in the Fido brand, yes you are right i dont sell Blackberry but what does that have to do with me not having the training? Thats what i though, how much training have you had for wireless tech support and overall wireless support? I have had well over 6 months worth of training and i have only been there for 8 months now. So i think i know a little more about how things work in the wireless world here in Canada.
I know AT&T was there before it became "Rogers Wireless" so again dont talk to me like i dont know anything.
The reason why you think its a monopoly is because there has been no one that has opened anything else here! Before Rogers bought Fido there was competition, its not my fault nor anyone else that Fido decided to sell to Rogers. Its called business. Now i'm sure if someone decided to come here and built towers and had service that would be great! Why dont we try and get Tmo up here! that would be more competition there! hell i wouldnt mind, but in the end i really dont care.
I am in there thread because i was telling the OP that he cannot get Rogers to unlock his BB. If you want to try feel free, but you wont get anywhere. i garauntee it! Rogers has got ride of any and all software to do so. so dont count on it.
Cory
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Cory, I understand what your saying but if people don't ask for unlock codes then things will never change. The point isn't to obtain the unlock code but rather let Rogers know that some customer are unpleased with their practices. I pay them $400-$500 a month in service fees and if I feel like wasting my time and theirs on the phone then I will cause I've paid for that right.
I have a Pearl with Rogers currently and I can tell you after spending close to $600 for my (unsubsidized) phone I'm really pissed that I have to pay someone else another $65 to get rid of a software lock that my carrier put in place. Honestly, why should I have to pay that money for a phone I own? Kind of like the dealership changing the locks on your new car you paid in cash and them only lending you the keys so you can drive it around their lot.
See, the real problem (besides the fact the government allowed this) is that we as customers have no choice for GSM carrier. Anyway that you look at it, Rogers is a monopoly in the wireless sector. I look forward to the day when customers actually stand up to them and put and end to void warranties on unlocked phones (RIM site says to contact your carrier for unlock codes), overcharging on data plans and just being outright uncompititive.
BTW: In regards to Fido, they are worst then Rogers. Same "who cares about the customer" attitude with a crappier phone selection.
Before I moved over to Rogers from Fido I asked for a billing adjustment for being overcharged. I was told that the adjusted statement would be mailed to me and to pay my bill then. I never received the revised paper bill but rather a collections notice for the total unchanged amount. Also, ask any Fido customer how satisfied and compensated they were for the constant network problems during the merger with Rogers which went on for well over a year. Please don't make Fido out to be something there not, they don't care about their customers.